Replacement and return

At Yellow Box, we always strive to make your shopping experience with us awesome and happy.

Therefore, we make sure that our products have a guarantee, and also full product details are clear on the product page. However, errors may occur, and in order to guarantee your right, we have explained to you your rights to return and exchange:

Within 7 days of receiving the order, you have the right to (exchange and/or return) in the following cases:

1- If the product differs from the order and/or specifications:

• We will exchange it for you with a new one. And the shipping fee is on us
• Or we will return the order and return the full amount to you, including shipping fees and payment fees upon receipt, if any.

2- If the product has a manufacturing defect:

• We will exchange it for you with a new one. And the shipping fee is on us
• In the event that you wish to return the request; Only the amount of the product will be returned to you. (Shipping charges and COD fees are non-refundable)

3- If you change your mind about the application:

• Attention do not open the box!

Opened products, and/or those that worked and/or used what they need to be returned or replaced.

• Are the products in their original condition and have not been used?

You can request to replace it with another product of the same value or request a refund

knowing that:

$ A shipping fee of 20 riyals will be charged for returning products + a shipping fee for resending of 19 riyals (in the event of an exchange) that can be paid via mada or via bank transfer only

Example of a return case:

*The total invoice for your purchases, including tax, with a value of 100 riyals, includes the following:

The value of the products including tax = 62 riyals

Payment fee upon receipt = 19 riyals

Shipping = 19 riyals

In the event that you request a return: Only the value of the products will be refunded (minus) the return shipping fee

(62 riyals - 20 riyals = 42 riyals)

So the amount due to you is 42 riyals, which will be returned to your account according to the payment method used after receiving the products

After more than 7 days to 30 days have passed since you received the order, you are entitled to (exchange only) in the following cases:

1 - If the product differs from the order and/or specifications

Or 2- If the product has a manufacturing defect:

* We will exchange it for you with a new one. And the shipping fee is on us.

Exception to return or exchange

• Personal care products, health products, and beauty products (such as razors, hair and body devices, perfumes, cosmetics, etc.) are not subject to return or exchange after opening the box and/or using the product in order to preserve public health. Please be sure to read the product details and your needs before purchasing or opening the box. To know more details before purchasing, you can contact Yellow Box customer service on WhatsApp

Cancellation of orders:

If you change your mind about the order, you can cancel it directly from your account on the site, or contact Yellow Box customer service on WhatsApp and provide them with the order number.

Cancellation terms:-

• If the cancellation is made before the order is delivered to the shipping company, the full amount will be refunded to you
• If the cancellation is requested after the order is delivered to the shipping company, the shipping fees will be deducted and the remaining amount will be returned to you.

Note that orders are processed and delivered to shipping companies within one to 24 hours of completing your order.

To request an exchange, return, or cancellation service: Send to Yellow Box customer service on WhatsApp

order number:

Products that need to be exchanged or returned:

the reason:

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To know the warranty policy:click here